Hotel stories - luxury, sweat and extra wishes
Hotels are places that transport people into a dream world + enchant them with sumptuous interiors, culinary delights, wellness temples or pure friendliness. Some - the guests - spend their vacations here or meet business partners, escape from the daily grind or enjoy pure luxury. The others - the hotel makers - do their utmost to satisfy the visitors and fulfill their wishes. In the third episode of the hotel stories, SWR presenter Annette Krause again goes to places that are never visible to guests, but essential to keep the business running. She talks to hotel managers and owners, gives the staff a hand + looks behind the scenes of the kitchen, reception or cleaning room. The Hotel Erbprinz in Karlsruhe has a 200-year tradition and is one of the top addresses in the hotel industry. Here, Annette cleans the wellness area early in the morning before the guests are pampered. She is also instructed in the correct folding of towels. She has to show a lot of flair in the patisserie. The task here is to bring the finest tartlets and coffee to the tables without any accidents. In Kressbronn on Lake Constance, the Marschall couple opened a teddy bear hotel years ago. In all rooms, in every room + even on the toilets you can find bear motives and different stuffed bears. Interested guests can have their own bear repaired by the teddy doctor. Here, too, Annette has to prove herself. In Hotel Arthus, one of the oldest buildings in Aulendorf, Annette dives into the world of the Middle Ages. At the knight's banquet, a cupbearer checks food and drinks + she assists him as a maid. The hotel rooms have names like "Ambrosius", "Barbarossa" or "Schwarze Vehre". Despite the ancient concept, the staff has modern training + Annette takes part in a course on complaint management.
Broadcasting on 02nd of September 2021 at 08.15pm + on 05th of September 2021 at 05.50am on SWR/SR/ARD
Music: POPVIRUS Library